Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better browsing experience, and to supply information to website owners. Cookies enable websites to recognise your device, remember your preferences and settings, understand how you use the site, and provide you with relevant content and functionality. This Cookie Policy explains how CloudPrime Connect uses cookies on our website at cloudprime.co.za, what types of cookies we use, and how you can manage your cookie preferences.

2. How We Use Cookies

CloudPrime Connect uses cookies for the following purposes:

• Essential Functionality: To ensure the basic operation of our website, including maintaining your session, remembering your authentication status, and enabling security features.
• Preferences: To remember your chosen settings such as your preferred theme (dark mode or light mode), so you do not need to set them each time you visit.
• Chatbot Session: To maintain your chatbot conversation state, remember your name and contact details across sessions, and provide the "welcome back" experience with conversation summaries.
• Analytics: To understand how visitors interact with our website, which pages are most visited, how long visitors stay, and where they come from. This helps us improve our website and services.
• Security: To detect and prevent security threats, protect against cross-site scripting (XSS) attacks, and maintain the integrity of your browsing session.

3. Types of Cookies We Use

We categorise the cookies used on our website as follows:

4. Third-Party Cookies

Some cookies on our website are set by third-party services that we use to enhance our website functionality. These include Google Analytics for website traffic analysis. Third-party cookies are subject to the privacy policies of the respective third-party providers. We do not control these cookies and recommend reviewing the privacy policies of these third parties. CloudPrime Connect does not use any social media tracking pixels, advertising cookies, or remarketing cookies. We do not share your cookie data with advertising networks.

5. Managing Your Cookie Preferences

You have several options for managing cookies:

• Browser Settings: Most web browsers allow you to manage your cookie preferences through their settings menus. You can set your browser to refuse all cookies, accept only first-party cookies, or delete cookies when you close your browser.
• Disabling Cookies: If you disable cookies in your browser, some features of our website may not function properly. Essential cookies required for basic website operation cannot be disabled without affecting site functionality.
• Opting Out of Analytics: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
• Clearing Cookies: You can clear all cookies stored on your device through your browser settings. Note that this will also clear your chatbot session data and theme preferences.

6. Local Storage (Beyond Cookies)

In addition to cookies, our website uses browser local storage (localStorage) to persist certain data locally on your device. Unlike cookies, localStorage data is not sent to the server with every request. We use localStorage to store your chatbot session information (name, email, phone, conversation summary) with a 2-hour automatic expiry, your theme preference (dark/light mode), and admin authentication status. This data remains on your device and is not accessible to third parties. You can clear localStorage through your browser developer tools or by clearing all site data in your browser settings.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about our use of cookies.

8. Contact Us